Recently there's been a "buyer scam" with requesting a refund directly to a seller claiming either "not received" or "damaged".
The common thread within the buyer scam is they usually send intimidating messages threatening to leave negative feedback and insist they are refunded and/or replaced immediately. (Negative feedback can be removed) ...AND then refuse to return the item.
This scam is designed to intimidate (usually new) sellers into either making it so miserable to satisfy them, sellers will just refund or replace before going through the return process.
Many suppliers will replace a damaged item with photos submitted, immediately.
But it doesn't end there.........
Buyer comes back with replacement received damaged claim again and again. Before you know it, the buyer now has 2 or three of the items that were never damaged and now comes back with a refund request directly to the seller or through eBay.
And worse yet, some, refuse to be "more inconvenienced" in returning the item.
Either way, by attempting to satisfy a customer, sellers experience a lot of time wasted and/or loss profits while the buyer has 3 or more items for the cost of one.
Especially if you are a new eBay DropShip Seller, don't be so "eager" to satisfy a customer, without following specific procedures to prevent and protect yourself.
Receive the proper guidance as a new eBay DropShip Seller to safely grow your business from knowledge and experience. I'm here to help you every step of the way!
In June, all listings will be removed if they contain ACTIVE CONTENT.
I know how this may sound confusing for many to understand or know what is active content, as its taken me years to learn specific html codes and how they work.
There is no easy way I can explain to you how to identify if your listings contain active content, even if you are using listing templates that claim they are Mobile-friendly, except to say Mobile-friendly and Active Content are two separate operations within a listing template. The most common Active Content is free add-ons offered by InkFrog and Auctiva such as scrolling galleries or visitor counters.
These can be automatically disabled through your eBay Account setting using this tool.
Other listing applications are not as easy to identify.
Old listings using autolisters or providers, especially Good Til Canceled may contain java script, flash, plugins and form actions to enhance or add functionality for their listing templates to work with their autolister system. Many have not updated their listings to be active content free, prior to using them to list or are currently outdated to comply with eBays ban on Active Content.
Specifically, if you are using FREE Listing Templates and/or eBay's listing editor, you are running a high risk of having ACTIVE CONTENT listings removed and/or not coded to rank high in front of Mobile Shoppers. Either way, both affects your bottom-line........ sales.
As always, I stay ahead of ebay's announcements of new changes and adapt immediately, so members of TheHelpPlus are equipped prior to changes, preventing the need to spend huge amount of time to adjust all their listings.
For example, members and many high volume Power Sellers are already equipped in using the 2017 Mobile/Desktop-Friendly SEO eBay Listing Template for Manual listing or in autolisters such as DsmTool or PriceYak.
These eBay Sellers know they are up-to-date with listing descriptions are:
Use this code: 2017 when ordering to receive a $10 cash back discount, just for reading my Blog.
Included with the instant download is video instructions on how to use.
I've always been one of the eBay leaders who love FREE, but when it comes to the importance of your listing descriptions being eBay compliant in functionality and highest possible ranking in search for more potential buyer views, a one time small (tax deductible) investment giving returns in more sales, I highly recommend spending a little to gain a lot.
Have a Blessed and Prosperous Week!
What eBay DropShip Sellers are saying....
I found this group in July 2015. I checked on the group posts and after I read what people have said about the training and the Mobile Friendly SEO Template, I contacted Debra Bee! So we agree that she would create a customized Listing Template for me!
Amazing tool! Since I start using, I have more traffic and watchers than ever! Love it! But I didn't stop there. I joined TheHelp !!! Supreme! The Real Help! And the absolutely amazing training system and personal one on one sessions! Personal help and support in any step of the proces. I get my items ranking now between 1 -10 ! I have items sell after being listed for less than 10 hours!
I have my confidence now! THANK YOU Debra Bee! Thank you for your time and guidance and wisdom!
I have been selling on eBay since July 2014. When I first began I used another training, I learned but I seemed to be hitting a brick wall. I was not progressing like I wanted to. It was shear luck that I stumbled on to Debra Bee's group. It was time to make a change, you know the saying about doing the same thing over & over and expecting different results right? So I jumped in with both feet. Wow! If the first group is this good I can't imagine what getting my custom listing template is going to do. So listing template here I come. It's so easy to use, and gives my listings a polished professional look. Hmm getting more views & watchers, I have to know more, so I joined the Help. So much detailed easy to follow videos. I started implementing the training. Now I have store followers, more exposure on my listings, more listing views, more watchers, and most importantly more sales! So if you want more, and who doesn't right? I highly recommend you get your own custom listing template & The Help. They are an unbeatable combination.
I am so very thankful that I was introduced to this group! The training is by far the very best and most detailed I've found yet and, thank you Debra Bee for your most incredible SEO Mobile Optimized Ebay Template...you have given us the very best tool that is available, that without question has paid for itself many, many times over. I love knowing that we have a true and proven eBay teacher who has and is doing it, and has eliminated the need for expensive monthly automated push button listing tools that do little more than pad the pockets of those who are feeding too much hype and not enough solid help.
If you don't have Debra's SEO Template...you are missing sales and traffic, period! Thank you for all the awesome training and advice you share with us
eBay DropShip Sellers are the most ethical and hard-working people who have a dream of earning a good income working from home.
However, if your listings are not high in search returns, buyers can't see or buy them because they don't know they exist.
There are many methods and strategies to build your eBay Dropship Business.
However, rarely, if ever, have I seen anyone teach how to build your business, so it's NOT a continuous time-consuming struggle to:
When I was building my business, I thought it was INSANE to believe once I attained my average daily profit goal, I would still have to be a slave to my computer to continually feed my inventory with new listings and HOPE they would sell.
I decided to break the mold by saving all my SOLD LISTINGS by every quarter. After religiously saving these listing for one full year, it didn't take me long to realize I had a full inventory of SOLD LISTINGS that I could simply CREATE NEW in every quarter.
Already priced for profit in its highest buying season, optimized to rank high, the speculation guess work if it would sell.....was GONE!
Four years later, my previously sold listings now represents 98% of my inventory with the remaining 2% adding new (trendy) listings, i have more freedom to spend time enjoying the fruits of my labor, actually feeling success!
Rather than me always needing to work my business, its now... working for me! :)
Every quarter, I refer to last years previously sold listings and simply create new, exactly as I created it to sell when sold. Oh yes, sometimes requiring the need to adjust price due to cost changes from suppliers, my bottom line profit remains the same.
In Coaching eBay DropShip Sellers, I found almost 99% count their sales and just forget about them without realizing they are throwing next year's profits out the door.
You are throwing money away if you let your sold listings slip away......and this is the fine line between succeeding or failing after becoming "burnt out".
To learn how to immediately use this strategy for success...signup for a 1-hour Coach Session, join us or login and watch the Video Tutorial!
Whether you are a New eBay DropShip Seller or been in the business for a while, the need to monitor your inventory for price increases or oos is necessary.
As much as we would like to believe there is one service offering smooth monitoring operations, plenty of optional suppliers, fast customer service without costing an arm and leg to use it. Reality says.... with most Repricer/Monitor Services fall short in providing a problem-less service, one way or another.
Price Increases and OOS Protection
Over the years and recently, I've seen Sellers literally go out of business from prices extremely lowered where instantaneous multiple sales are generated causing tremendous loss if fulfilled and/or accounts suspended for too many cancellations and worse yet, little or no concern from customer support.
This along with hundreds of in-stock listings showing out of stock for long periods of time, costing more than $1,000 sales loss, again with little or no concern from customer support.
While Repricer/Monitoring services offer many suppliers, they are not filtering for them to be dropshipper-friendly. This has caused Sellers to experience the inability to fulfill orders as many suppliers, simply cancel your order, not to mention the need to remove the listing itself.
All offer customer support by submitting tickets, as well as, slow response and worse yet.... no effort to fix the problem, putting your business at risk or generating more loss sales, yet expecting you to faithfully pay your monthly bill. This lack of concern for servicing customers causes them to go to their Community Facebook Group posting messages, pleading for help or complaining to any one to fix an issue.
What Repricer/Monitoring Services don't seem to understand is Sellers are patient, understanding how technical issues occur from time to time, especially when Customer Service follows up periodically to let them know they are doing everything that can be done to fix it as quickly as possible. Most just leave customers hanging to either continue putting up with the issue or deal with the problem themselves.
Split up your inventory to be protected between 3 highly popular Repricer/Monitoring Services, Web Seller Guru, Dsmtool and Sku-Grid and don't let too much time pass before doing it.
The process is simply removing listings with issues from your current Repricer/Monitoring Service and importing all into another one that doesn't have the same issues so you can continue generating sales and be protected. Its better than the alternative.
In addition, in most cases, you will also save money in Monthly Billing, too!
We, as eBay DropShip Sellers know the importance of valuing our customers as the bread and butter of our business. Even though Repricer/Monitoring Services don't value their customers with great customer service, then we have to take matters into our own hands to service our customers..... AND OURSELVES with generating sales from researched product listings and sometimes paid for HOT SELLING PRODUCTS along with smooth transactions with our customers.
No matter what type business you are building, there are always stumbling blocks. Those who financially succeed are those who took action to quickly remove the stumbling blocks that's causing loss sales or inability to fulfill orders to their customers.
Thinking Out-of-the-Box or On-Your-Own-Two-Feet is where you will find solutions to this and many issues that get in your way to attaining financial success!
After all, we are in business to win!
There are many little known "secrets" eBay shares only with developers and not made readily available to sellers.
Chances are, it's done intentionally to avoid additional questions to their call center, especially when its in their favor to serve the buyer.
In Aug/2015, eBay told developers to start using "Account Business Policies" to setup "Terms of Service" rather than placing in a Listing description.
At that time, there were too many TERMS OF SERVICES listed in descriptions, contrary to what was stated in listing FIELDS. This made it confusing and difficult for decision makers to uphold a seller's return and shipping policies. eBay then implemented using "Business Policies" setup in accounts stating "It will be the only place where decision makers will determine a sellers return and shipping policies" rendering TOS placed in descriptions as useless space.
Since Aug/2015 and still today, eBay has not made "Business Policies" included in a seller's account, but rather causing a need to call eBay, requesting your account to be opted-in.
As usual, most eBay Agents were not trained to comply, causing a seller to call back until they found an Trained Agent enabled to opted-in "Business Policies" in an account.
Today, now more important than being protected with return and shipping policies, is the need to comply with 2017 Mobile criteria, using no more than 800 characters in descriptions, to achieve higher search engine ranking in front of more Mobile Shoppers.
Since 2015, members of TheHelpPlus Training have been equipped in using "Business Policies" yet while consulting with other eBay sellers, I found most are not even aware of "Business Policies" protections in returns and shipping or for that matter, eBay's 2017 Mobile criteria.
As of last month eBay has made it easier to opted-in to Business Policies in your account.
To do this......make sure you are logged-in to your eBay account then click on this link. http://www.bizpolicy.ebay.com/businesspolicy/policyoptin
Then watch this video to learn how to setup your Account Business Policies.
Once completed, know you are protected. You can now safely remove TOS from descriptions, as buyers are now conditioned to view both in tabs within a listing -AND- utilize the required limited characters to grab a larger portion of Mobile Shopper visibility to your listings.
Need Help? Send me a message in Facebook or schedule a FREE 30-minute Coaching Session.
Search Engine Optimization
In addition to listing changes, eBay has been busy creating a different search platform that extends not only ranking high and low but now across and wider to accommodate a broader search capability. Therefore eBay's Cassini search engine has added new search criteria for listings to rank high and wider in both search platforms.
If you've been in a slow sales rut, you can receive more potential buyer visibility and rank above Competitors in eBay's Search engine platform, using this 2017 Mobile/Desktop-Friendly SEO Listing Template as the best tool you'll ever own to generate more sales. Designed specifically coded for Manual Listing or using DsmTool Autolister. Instant download with Video Tutorials. You will love it! :)
Record keeping is a critical part of any business, and a task most of us don't like. Without a clear picture of your income and expenses, it is impossible to monitor the financial health of your business and make sound decisions. Many small businesses fail because they choose to ignore or postpone the task of record keeping.
eBay is fun. We all love the shopping, and some of us even like listing and shipping. Keeping accurate and current financial records isn’t anyone’s favorite activity. But neglect this task and it will come back to haunt you. I am speaking from the heart and from experience when I say that if you want to create a home business that will take care of you in the future, you must put a record keeping system in place.
One of the most important reasons to keep thorough records is to enable you to monitor the financial health of your business. Records can help determine if your income is covering your expenses and leaving room for growth. It’s important to keep accurate financial information throughout the year so you’re not stuck with a nasty surprise at tax time. Money in your bank account does not equal success in all cases.
I can’t tell you how many times I have consulted with clients about growing or fine-tuning their business, and they do not know simple numbers like their monthly profit. If you are not keeping track of your numbers, this is a recipe for disaster later. And most importantly, sales does not equal profit. I am shocked at how many eBay sellers don't know what percent of their sales they are actually keeping. Those charts on eBay and Paypal are pretty, they don't account for expenses like tools to monitor your listings.
Good record-keeping habits can also help make tax preparation smoother and less expensive. If you don’t keep track of expenses properly, you may miss out on deductions. CPAs charge by the hour. If your records are not organized, you will pay for more work because the CPA will need more time to sift through your documents to find information to complete your returns.
Staying organized saves time. If you don’t ever get behind, you won’t have to spend days getting caught up. Plus, you’ll be ready to make a decision to purchase on any expense when you know its a tax deduction, you'll need to offset additional 2017 income. To stay current, it’s important to have a good system in place.
Use a system that keeps information accessible so you can quickly find, at any given time, to know for certain where your business is and what's needed to do your taxes, Use it as a guide to manage your business to avoid any surprises at tax time.
If you setup your system with all the federal and state deductions available, its more likely that income from your business will show a loss ON PAPER, allowing you to keep your income to spend more in 2017 for improvements or growth.
Whatever system you use, keep good records in these categories...
- Inventory orders (Cost of Goods Sold)
- Monthly Sales
- Year-End Sales Totals
- Profit Loss
eBay is busy, behind the scene, changing their search algorithms to deliver fast Mobile Device listing downloads and display screens for Mobile Shoppers to experience excellant convenience while searching.
As search algorithms (data processing) change, so does Search Engine Optimizations change in listings to deliver the right data to meet the new search criteria..... especially as listings are dramatically reduced in size to accomodate a wide range of Mobile Devices.
Where does eBay get their criteria to develop search algorithms?
Buyer search terms and now...... type of Mobile Devices used.
Most POPULAR Buyer search terms change, as often as Mobile Device upgrade apps while all data collected is centered around what type of Mobile Device the Buyer uses and search terms used to find what they want. In other words, Buyers are KING in ruling how eBay adjusts it's selling platform.
Why Bother to Optimize Listings?
Nobody says you have to optimize to make a sale. If making a sale is all that matters to you, then throw as many listings as you can in your inventory to make 1 sale out of 20 listings. As the old saying goes..."if you throw enough stuff on a wall, some of it will stick!"
On the other side of the coin... when you take the time to optimize a listing to meet eBay's criteria, not only will it rank higher for more buyer visibility above competitors in a wide range of search placements, but will also render multiple sales from just ONE listing. In addition, if you moderately price above competitors, you'll also enjoy higher profits from each sale.
Buyers are lazy and so are Sellers.
In these days of instant gratification, living in fast-paced lifestyles, with over eBay's 65 Million buyers searching for products everyday, the majority do not bother to shop looking for the lowest price. If anything, eBay reports only 1/3 even bother to read descriptions. For the most part, they search to find a product, look to see if its what they want, decide if its a fair price, then purchase. Then there are those buyers who believe the "higher the price, the more value!"
On the other hand, the majority of Sellers want instant sales with doing little or nothing but to list, list and list, trying to compete with competitor pricing resulting in extremly low profits per sale.
Good News.....less competition at the top of search engines!
Time and Effort...Pays off!
Whether, you manually list or use an autolister, taking the time to optimize a listing while creating or immediately after listing provides the highest possible ranking visibility within 10 minutes upon activation or revising. eBay gives NEW listing the best possible chance of selling immediatly. When SOLD it rank even higher in front of more potential buyers and rewards listings that comply with their criteria knowing, buyers will receive the best experience using Mobile Devices.
Where to Optimize in a Listing
Creating high ranking Title Keywords is the main focal point.
In addition, many Mobile Devices display item specifics before descriptions, so when you add as many details/features in item specifics, it becomes a sort of AD PAGE to prompt buyers to read descriptions and purchase.
Instant High buyer visibility, sales and multiple sales at higher than average profits!
In April, 2016, eBay announced its new criteria for Mobile Listings. If your listings do not meet this new criteria, they will be removed in the Spring of 2017.
Why important now?
eBay is providing a long lead time for sellers to adjust before being removed, however. fact is eBay began implementing this new Mobile Listing Criteria for high ranking in front of Mobile Shoppers in May, 2016.
About Mobile Shoppers
Currently 85% of eBay's selling platform, represent buyers using Mobile Devices to search and purchase. The Mobile Criteria is designed to accomodate a broad range of Mobile Devices with all types of display screens meaning now...... less is more.
Fast Download time!
Mobile Shoppers want almost instant viewing listings. If they have to wait even 7 seconds, they will move on to another listing in search results, meaning loss sales for those who do not meet eBays latest Mobile Listing Criteria.
To assure fast load times, eBay criteria calls for eliminating:
In addition, to provide the fastest downloads and an excellant buyer viewing experience, eBay has restricted description criteria limited to using only 800 characters to describe your product. This also includes a heavy amount of html coding, generally created using fancy designs and/or autolister software codes that slows down load times.
If you are experiencing slow or no sales, click on the HTML TAB located just above a description. If you see lots of html coding, this may explain why your listing are not seen by potential Mobile Shoppers.
Every autolister has specific software html coding. The difference is if it's placed BEFORE your description, it slows down load times and interferes with eBay's Cassini's ability to read keyword relevant words within your listing. Both will provide lower ranking in ebay's search. This means an autolister listing may sell but will lose its highest potential to reach Mobile Shoppers, thus having a need to list twice as many to receive a sale.
There are 3 well known repricer/autolisting services that allow using your own template designed specifically to work with their own software, PriceYak, SaleFreaks and DsmTool.
These Repricer/Autolister services allow using a 2017 Mobile-friendly/SEO Listing Template thats specifically designed to work with their own software code.
eBay's selling platform has already changed to accomodate Mobile Shopper devices. If you manually create your own listings using eBay's editor or use the 3 Repricer/Autolister services previously mentioned and want your listings to be compliant with eBay's 2017 Mobile criteria, you can enjoy more sales with fewer listings; avoid future risk of listing removal by ordering yours at one-time low price today!
written by: Debra Bee, eBay Education Specialist, eBay DropShip Coach and Trainer offered at TheHelpPlus Website.