One of the keys to success is learning how to stay ahead of the curve, before you hit a brick wall.
If all you do is look at your business as a cash producing cow, scaling up, only paying attention to only your seller metrics and don't bother to establish a relationship with your customers, you can count on hitting a brick wall in the upcoming, Q4 Holiday Buying Season.
On October 1st, eBay will begin implementing their Service Metrics Policy that may quickly cause your account to fall 'below standard'. almost overnight and/or cost you more Final Value Fees on all sold items listed in a particular category.
Service Metrics is based on the amount of (10) 'item not as described' and 'not received' return requests, your account received, compared to other sellers with similar listing in the same category. within 3 months prior to evaluation date,
This means, if your account has Service Metrics rated at VERY HIGH you can expect to pay 4% more in Final Value Fees (including shipping) for every listing sold in that category, until your rating improves.
Seasoned Q4 eBay Sellers, know how eBay's buyer return policies promotes 'item not as described' return claims so buyers can receive FREE RETURN SHIPPING as it happens more often, during and after the Q4 Holiday Buying Season....AND how eBay will side with a buyer on the smallest detail they can find to make their claim with no appeals available!
Taking these enviable higher than normal returns requests in mind with Service Metrics Ratings being implemented in October there is no better time than now to start controlling 'how customers will make their return requests'.
There is nothing you can do to control the last 3 months evaluated in October, but you can start now to reduce customer claiming 'not as described' returns.
......Adding details as much as you can in item specifics, will not only will establish more product value in a buyer's perspective, but also creates higher ranking visibility to more buyers, establishing more listing Keyword Relevancy and now protecting your account Service Metrics Ratings.
......Going that one extra mile with your customers may very well end up saving you 4% on top of the average 10% Final Value Fees charged for every sold listing in a particular category for a whole month, maybe 2 or more!.
The combination of applying all 3 action tasks is only one strategy method to continue growing your eBay DropShip Store, rank higher in listing visibility without sacrificing from new eBay policy changes.
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